Mansoor Ahmed Soomro
Mansoor Ahmed Soomro, a Customer Service veteran of over 15 years is a firm believer in the adage 'if you do not treat your customers well, then your competitors will'.
Customer Service is all about FEELINGS. Feelings of hurt and betrayal. This is what customers feel when they feel that you are more concerned with the sale, rather than the service.
He advises firms that in these recessionary times it is far more important to keep satisfied customers, even if there are far lower in numbers, then trying to make a fast buck. After all, your customers are not the only ones taking an interest in you. Your competitors are also doing the same.
And, who better to know it all Mansoor – an expert who has been associated with some of the top brands of companies, such as Unilever Pakistan, GSK, P&G, Reckitt Benckiser, Coca Cola, Pakistan Tobacco, Shell Pakistan and Engro Fertilizers (Formerly Engro Chemicals) etc.
A highly motivated and detailed-oriented professional and passionate corporate speaker, Mansoor is a certified Customer Service Trainer from Centre for Customer Care, Malaysia, and a Certified Practitioner in Neuro-linguistics Programming from NF-NLP, USA. He regularly conducts trainings on Customer Service, Leadership and Management Skills and Sales. His area of expertise lies in Emotional Intelligence (EQ), Team Building, Quality Service, CSP, Effective Communication, BHPSO, and TTMISL.